Return, Exchange, and Warranty Policies

 

RETURNS 

Please call in to return an item. Merchandise may not be returned without prior authorization, and must be accompanied by a Returned Goods Authorization (RGA) number obtained from McConkey’s office, together with the original McConkey invoice. Stock items may be returned within 30 days if they are in the same condition as when delivered. A restocking charge of 20% will apply to all returns unless merchandise is defective or was shipped in error. Items that are special-ordered, made to customer specifications, and/or are nonstock items MAY NOT be returned for credit, due to their special nature.

 

WARRANTIES

All warranties shall be the responsibility of the manufacturer, and subject to the terms stated in such warranties supplied to the Purchaser by the manufacturer. Seller makes no other warranty of any kind, expressed or implied, including any warranty of fitness of the property for any particular purpose, even if that purpose is known to the seller. Because of varied interpretations of standards at the local level, Seller cannot warrant that the property meets the requirements of the Occupational Safety and Health Act (OSHA) or of any local Acts or codes that may apply. In the event of litigation through the courts arising from any purchase, the Buyer consents to and submits to the jurisdiction and venue of the courts of Pierce County, WA. Mail and phone orders accepted are subject to these terms, and the buyer, in acceptance of the shipment, agrees to them. Credits are limited to the amount of the original sale.

 

DAMAGES/ SHORTAGES/CLAIMS 

When your order is picked up by the carrier, the material becomes your property. The carrier’s signature on the bill of lading is their acknowledgement of receipt of your property from us in good condition. Safe and damage-free delivery of your property is the responsibility of the freight carrier. Please examine your shipment carefully before you sign for it. Any damage or shortage must be noted on the freight bill at the time of receipt. Make sure the driver also signs the freight bill after the notations have been made. This is for your protection and recourse in the claim filing process, and if not done correctly, could jeopardize your ability to recover any loss. Should you have any shortage, please let us know right away so we can verify the error. The carrier’s agent (driver) can help you get started on the claim process. Please also advise McConkey of the situation, and where possible we will assist you with your claim. If you later discover any concealed damage or shortage, leave the material and packaging as is and notify the carrier immediately. Claims for damaged or lost material and transportation charges must not be deducted from our invoice, and payment of our invoice must not be withheld awaiting adjustments of such claims, since it is the function of the carrier to guarantee safe, damage free delivery.